The store is really nice. The people working there are really helpful.
Happy with my experience here of getting fitted for new runners. Super friendly staff.
The worst return policy and customer service of all time. I bought a $180 coat and changed my mind. Tried to take back and was told I couldn't because it was just barely past the 30 day mark. Had the tags still attached and the receipt. I was told I couldn't even get a store credit card. Other similar retailers like Anthropologie are much more accommodating (can take anything back at any time). Definitely spending my money there and never again at J Crew.
This place sucks. Possibly the worst J Crew I've ever been to. Wouldn't be surprised if they closed. Customer service is literally non existent. They are so rude and the store was super dirty, looks like no one even cleans up. Would never come back here.
The staff is inconsiderate and rude. They allow lines to form while sales associates chat about their day. If you need to return an item, be prepared to be interrogated. Don't waste your time. Go to the Farmington or Fashion Place locations where you get the experience you expect with JCrew.
J Crew is a US Clothing Store based in Salt Lake City, Utah. J Crew is located at 50 Main St #210, Salt Lake City, UT 84101, USA.
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