Great products, and good loyalty benefits! Great return policy, as well.
Love love going into this store especially around Christmas time because of all the makeup deals. They have drug store brand makeup and high end makeup available for purchase. The staff is knowledgeable in both which is nice cause I can't always afford $50 dollar foundation.
If I could give this location negative stars I would! I shop there very often I have spent thousands of dollars there for many years. And today I went in to purchase cologne as a gift. I wanted to smell a few different ones as I wasn't sure between 2. And I was spraying them on the little paper they have to sample the scents. When I was approached by the staff the first time she asked if I needed any help. I responded no that I was comparing the 2 I was going to buy. She came back not even 3 minutes later and asked me again. I said I was still ok, then 5 other employees approached me as well. Asking if I needed help! I just wanted to compare the 2 scents?! I informed them if I had any questions I would ask. Then I finally made my choice and the first woman took it from my hands and informed me she would be "keeping it up front so that it doesn't beep" I was so caught off guard I didn't even know what to say? Was she accusing me of trying to shoplift??? I was so irritated that I went over to look at the new makeup that I had wanted to try just to try to figure out if she had accused me of trying to steal or not. Then they all surrounded me hovering asking if I needed help. At this point I went up to the front and asked to speak to the manager. She was just as bad as the other workers (which seems strange to have 7 on a Tuesday) and she told me they were just doing their job. No apology nothing! I literally felt like pretty woman when she was in the store on Rodeo Drive and they were mean to her! I would not have purchased the cologne if I did not need it for later tonight. As I was walking out, one of the sales girls followed me to my car! I drove home contemplating if I should return it and purchase it from Sephora but I simply did not have the time to do so. I will not be shopping there again!!! I will take my money elsewhere! Big mistake Ulta, and I will be telling all my friends not to shop there as well. Learn how to treat customers with respect and curtesy.
This is the first time I've been to Ulta and it was horrible. I walk in with a smile on my face greeting the employees and want to look around since I've never been there and right as I start walking between the aisles an employee started following me. I understand you guys have a lot of theft in makeup stores I worked in retail as well but this is unacceptable. She walked up to me and asked if I need help I asked a few questions about mascaras and thanked her. As I walk away SHE FOLLOWS ME step by step without saying a word, she didn't even try to hide the fact that she's accusing me of shoplifting or she wasn't trying to talk, she seemed so uninterested in me as a customer she was just acting like a detective. I left without seeing 95% of your store because I just couldn't take it. Train your employees to be a little more considerate and discreet.
I like this location, it's tucked in and not swarming with people. The sales ladies were really nice and not pushy. Scored some good deals!
Ulta Beauty is a US Hair Care Studio based in Salt Lake City, Utah. Ulta Beauty is located at 1202 Brickyard Rd, Salt Lake City, UT 84106, USA.
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