I been coming here for 10 years the service is great and the staff is really nice.
I asked for a discount and they did. Then I looked at my bank statement and they doubled the price. They are thieves, if you go only pay cash!!! Better Business Burro please investigate these guys.
I've had my hair done here twice now. Both times I've walked away with a great cut and style. Very friendly and nice people !!!
Unfortunately, I was a walk-in and asked for a trim and because my hair is wavy when it was dried it was hard to tell how bad the cut was. It wasn't until the next day when I did my normal drying and styling that you could see how badly it was cut (chopped, not even, not blended, not face framed nor smooth cuts). I ended up going to my normal salon days later and had them correct the issues; however one side that was supposed to be framed was completely just chopped bluntly back, they couldn't do anything with it or it would've made it worse. Now, I'll have to wait for it to grow back before it can be blended and framed in. Normally, I'd just not return to that place of business again that I had a bad experience; but, my normal hairdresser and her manager saw how bad my hair was and they even suggested I return to show the salon's manager that I needed a correction and to get a refund. So, I returned and the manager (I assume) and I spoke and I asked for a refund and I showed her the receipt for the correction and her response was that the lady that cut my hair has never had a complaint or come back (yeah, because they all probably are all like me and just don't return). Then the hairdresser came out and started calling me a liar and she didn't mess anything up, even though the manager and I were talking calmly and she was refunding my money, the manager didn't stop the yelling or say anything. I told them both that my normal salon suggested that the manager call my normal hairdresser and she'd explain what had to be corrected, so it wasn't just my word agaisnt theirs. They didn't want any of that. I also had pictures, they didn't want that. So I thanked the manager for the refund and left. Once getting into my car, the hairdresser then came out into the parking lot, still holding the salon door, cursing at me, telling me I was a ghetto B**** and saying other things, all over a trim. Instead of a professional, adult, who should have when first hearing about this should have said something to the effect of, I'm sorry you're unhappy, is there anything we can do to fix this, or can I take a look at it, etc... instead of yelling at every chance (when no other person ever raised their voice or had an unhappy tone). This place was dead quiet with business and this should have been my sign not to just stop by outside my normal salon because I needed a trim. Very unprofessional and I regret ever stopping in, especially now as I wait for this chunk of hair to grow to match the other hair!
It look empty salon, with poor management
Twin Shears Beauty Salon is a US Beauty Salon based in Salt Lake City, Utah. Twin Shears Beauty Salon is located at 376 S 900 W, Salt Lake City, UT 84104, USA.
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