Such a shame to see such bad customer service. My family and I have used thos pharmacy for as long as I can remember and up until today we were happy customers.
Honestly I've never had a single issue with them. When my blood pressure dropped the lady in TV bakery stayed by my side until I came around. And on my birthday I got a free cupcake. I love this place
Nice local location. Clientele leaves much to be desired though.
I understand they are busy but customer service should not be eliminated! People come here because they NEED their medications not because they WANT to be in the unfortunate health situations that they are. I had a barely breathing mother at home that they kept waiting for 8 hours for a prescription that they filled in 3 minutes when I showed up because it still wasn't ready. Unethical and honestly, Smiths should be ashamed to have people like this working for them.
We waited for a prescription for 8 hours today! First time they forgot it. Then when I called they said it would be an hour and they would notify me when it was ready. 4 1/2 hours later still no call. I call them and the lady that answered said it would be another hour. When I asked why it wasn't ready when I was told 1 hour HOURS ago she said she didn't know because she didn't know who I talked to. No apology, no explanation. Unacceptable.
Smith S Pharmacy is a US Pharmacy based in Salt Lake City, Utah. Smith S Pharmacy is located at 4065 S Redwood Rd, Salt Lake City, UT 84123, USA.
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