This gym is very user friendly, clean, and fun to go to for all kinds of exercise. On the first Monday of the month, they offer a free slice of pizza (then you work it off)!
Not the best maintained PF I've been to. The few pieces of equipment you can put plates on are always left a mess. Plates are left on for the next user to have to remove. Employees (not all, there are a couple hard working ones) just stand there and leave it. It's great they have an actual leg press (unlike many other PFs) but oh wait, there are a bunch of plates on it no matter what time of day you come. Want to use the Black Card member area for tan or massage I would recommend cleaning before use. Also, the doors don't lock so anyone can walk in and steal your stuff or walk in on you tanning. Other than that there is a lot of equipment, dumbbells go heavier than most PF locations which is nice (up to 75lbs). If you're a fan of the PF dress code, it isn't highly enforced here. Tanya, the manager, is really good. She listenes when I expressed my concerns and was willing to work with me on a membership issue. She was very professional. Keeping it cleaner and more organized would get the review 4 stars.
So for all of those that have a hard time getting your membership canceled I have found out that they will just kick you out for going to get your cell phone from the car. I had just started my first trial month here and my 13 year old and I would go together. Well I went in the gym with my son and after a couple minutes in there I realized I had left my phone out in the car. I went out to get it telling my son I would be right back and when I get to my phone in the car it is ringing. The gym was already calling me saying that I had abandoned my son in the gym. I couldn’t believe what they were doing. I went back in and was very upset that they wouldn’t listen to my explanation of what had just happen and instead of listening they promptly cancelled my membership and kick me out just because I went out to my car for a cell phone. Worst manager of a gym I have ever seen and terrible treatment of customers avoid at all costs. I also tried to complain to the corporate office but they did nothing about it and were completely useless.
The manager doesn't like women! she is terrible and thinks she knows all aspects of the club and is not a people person. I mentioned that the machines had sweat on them and she made it seem it was my fault! if her day is going well then clients are fine if not watch out! omg
I've been a member at this location on and off for the past couple years. No issues with billing, the facility is clean, and the staff are kind and welcoming. Cancelling is easy and never a hassle. Does get busy during peak hours and I wish they had a stair master. Overall, it has been a good experience.
Planet Fitness is a US Gym based in Salt Lake City, Utah. Planet Fitness is located at 3175 E 3300 S, Salt Lake City, UT 84109, USA.
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