Sales people at the store were great, the delivery guys did as was expected. The first issue was that our new gas stove was missing parts from the burners, I called as soon as I realized the problem and was told that they could pull the parts from another stove in the warehouse and a supervisor from customer service supervisor would call me back on Monday being this was Saturday. Monday at 5 pm still no call, so I called again and was told that the parts were ready to be picked up at the warehouse. At that point I had them make arrangements to have the parts taken to the salt lake store overnight so that my wife could pick them up on lunch on Tuesday. Tues morning my wife got a call saying that the parts were at the warehouse ready to be picked up, so apparently the last time I called nothing happened at all... I am really frustrated and remembering why I hadn’t purchased anything from RC Willey for over 10 years before this. The sad part is that Home Depot and Lowe’s have done much better with service after the sale.
*update* no ones followed up with me. Not that I had actually expected them to follow through and contact me with the level of service they offer
Super simple and easy. Never have had an issue with coming in here to pick up my stuff.
Great customer service... Clean facilities!
Currently sitting outside the warehouse waiting for my item to get loaded. We've been here an hour and a half so far only to find that they didn't get the order pulled and the receipt for the order was never handed off to the guys in the warehouse. I've watched 15+ people come and go. Whatever system they currently have is clearly not efficient. This has been an extremely irritating situation and I don't think I'll be back to RC Willey because of it. Time is money.
This place is the worse place to deal with ..they straight up said we could car less about our customers .. n this came from a supervisor n his manager... when I mentioned that you should focus on customer service they said we could care less about the customers we have a 80 million dollar inventory.. wow ...unbelievable ...look at all these reviews about the employee's not caring about the customer ... keep it up RC Willey n sooner or later you won't have any customers to worry about...what a lame mentality to have
Morgan ladle
Rc Willey Intermountain Distribution Center is a US Furniture Store based in Salt Lake City, Utah. Rc Willey Intermountain Distribution Center is located at 256 S 5500 W, Salt Lake City, UT 84104, USA.
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