BUYER BEWARE. I ordered 2 chairs online and they sent them to me in the wrong color. I tried to see if they could give me the chairs in the right color but they said they ran out of the chairs and oversold them so they sent me a different color, on purpose knowing that they did not have any in stock and now the item is discontinued. ON TOP OF THAT. The chairs are damaged and have rings on the leather seats and the wood arms are super grainy. They will not refund me but only give me in store credit. That is absolutely ridiculous. They have a lot of beautiful looking products but the costumer service is useless. BUYER BEWARE.
EDIT: After emailing, the customer service looked into my case and is going to issue a full refund. I take back the 1 star and will give them a 4.
Every experience I have had with West Elm has been above and beyond. We have always had friendly, helpful customer service representatives and I have been extremely pleased with delivery service.
I would recommend this store to anyone looking for furniture.
I've bought the majority of my decorations and furniture in my home from this store, I'm constantly dealing with their staff. Let me just say that their customer service has been outstanding each time. Even when one of my orders got pushed back on "back order" 3 months, they handled it the best way they could. I was extremely impressed with Ruby who called me to tell me about the unfortunate news, later on that month I also received a hand written card in the mail from her. She filled it out completely, apologizing for the situation and expressing her gratitude for our understanding. Gestures like this lay the foundation for a successful business.
Beautiful store!! I love shopping here. It's always clean and orderly. The staff are wonderful. I refurnished my house and the staff took the time to make sure I got everything I needed for my house. From bedding all the way to my rugs. I read the negative reviews and wondered if we all went to the same store? The prices are reasonable and the furniture is gorgeous! Thank you Heather, Liz, Megan, Julie and Tessa!!
For instance, I ordered a sofa and it was difficult for me to pick it up as I don't own a truck and my father-in-law, my go to truck man, was out of town. We explained this to our customer service representative and she said that she would reduce the price on the sofa - which had already had a significant reduction, with no repercussions - so that the delivery would be included in the price we paid.
I LOVE the furniture but the customer service is embarrassing. I was working with the store manager asking about different colors of a couch and she said it didn't come in that color. I had to point that it did and show her. She as the store manager had very little knowledge about the products. I knew more than her!! It was uncomfortable. I bought a chair in August and it was supposed to be delivered within 1-3 weeks. I called a month later to see why I hadn't received it. They said it would come in December. I canceled my order. Love this style but the service is terrible.
West Elm is a US Furniture Store based in Salt Lake City, Utah. West Elm is located at 51 S Main St, Salt Lake City, UT 84111, USA.
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