2. told by the male night nurse that "people are dying, so you're just going to have to wait"
This is one for the books!!!
God forbid anything happen to him and he follows through with his thoughts because I WILL be holding St. Mark's at least partially responsible. If not the whole hospital, that the ER and the INCOMPETENT social worker.
As I got home the pain got so much worse!! I am now a day and half into it. I was throwing up blood, shaking, and passing out. I told my husband to take me back( 15 hours after the first time)Bless his heart.
By far the worst experience at an ER ever. I have never been so mistreated by a nurse. This was my second time at this hospital and after this experience I will never EVER go back. It was obvious the nurse hated her job. The way she was treating her patients was unethical.
ER nurses administered medication that I did not need or consent to. Experienced a lot of verbal and physical abuse from the rest of the ER staff. For example, as I cried out in pain, a staff member told me that I was being ridiculous and was going to jail if I didn't shut up. The only staff member there who seemed to actually care about the patients was the crisis worker. I actually ended up at University of Utah Hospital just two days later because the procedures they performed at St. Mark's made me even more sick.
What you will get is:
3.given a pill to calm down--which means that it's kicked in by the time the social worker is brought in via computer, and they are not observing the full effect of the mental breakdown (I would think, via video monitor, that the LCSW would feel safe in her observation..if not an LCSW, then hospital should not have hire her for night-shift ER)
I called today and talked with my team up at Huntsman, and what a difference. They listed. They heard me. They treated me like a human. Kindness! Compassionate!! Really something special! It helps in the healing process to be heard, and treated kindly! I promise! Even a tried nurse, can still be kind. It shouldn't be a question! So there it is.
4. eye rolls and a condescending tone from the INEPT social worker who asks no questions about any outside factors causing the suicidal thoughts and addresses your spouse or significant other instead of you
Unfortunately, I would not recommend the St. Marks ER. I am sure they handle some emergencies well, but mine was not one of them. They admitted my daughter, made her wait in agony for nearly 5 hours, then informed us that she needed to go elsewhere because they were not equipped to handle her. It was a terrible experience. I was even more surprised at the exorbitant non-adjusted fees they charged for the ER admission. We were kept waiting for hours, then sent elsewhere, but were charged the same standard ER fee. It seems to me that they should adjust the final bill to reflect what was actually done and the resulting patient experience. Any other company would have to stand by their services this way, but St. Marks refused. They also couldn't explain why our nearly 5 hours wait was acceptable, even though it was 250% above the published average wait time for St. Marks, and on a day that wasn't busy. Perhaps one of the doctors was sick...that happens, but at least let us know the reason and adjust the bill to reflect the actual experience and subsequent value provided. In my case, the only efficient part of the process was the billing...it arrived in record time. If you have a sick child and the injury is not life-threatening, take her/him to Primary Children's Hospital. You may wait a long time there as well, but they stand by their services and at least you know that they have the best expertise in this area to help your child. St. Marks is closest to my home, but I will not go there again.
7. no one who bothers to look at medical history to verify the correct dosage (even after being told by my son), and finally...
8. discharged after 6 hours with a prescription for HALF the dosage usually taken
We are currently seeking assistance, however it is difficult because his insurance has not started yet (3 weeks).
They take me back, and this nurse.. I'll leave her name out. First thing she says to me in the coldest voice ever!! .. what are you coming off of!! What??? Um, nothing! My husband says she's in a tremendous amount of pain!!!! She says to him.. I'm not talking to you!!!! He asked her why is she saying that?? Because, look at her!!!!! I was like is this really happening! She says to him I only want to talk to the patient! He says I'm only trying to help, she's having a hard time even talking. You almost had to be there. I was so freaking sick!! I was crushed, from what I was hearing! I was not in a safe place! I didn't feel like I was in good hands! They never told me what they were doing to me?? I was being treated like an animal! Not a human! I passed out, and she shoved me back into bed with force! "Lay down" she says! I could go on and on, but what I want to get across..is that we all deserve respect! Every single person!! Even if I was coming off something, no one! No one deserves that! Kindness! Kindness! If you are in the ER .. you are scared! You are in their care. This could have been so different! I don't get it? They honestly couldn't get me out fast enough!
I don't even know where to start. It almost hurts to talk about. I. I'm writing this to bring awareness to the healthcare world.
I am all natural kind of girl. A mom. A wife. A friend. A cancer survivor (stage 3). I am awesome. I am human.
1. treated like a number instead of a person
6. a 211 resource sheet (that my son gives out at his job everyday--resources that he told the soc. worker he already has already used)
Not going to go over it for grammar and such.. just straight from my heart.
5. told, also by the inept social worker, to "develop coping skills", with no advice or recommendations to resources or organizations that can help, other than...
Never again.
The NICU is EXCELLENT! They saved my grandson's life.
The ER is NOT...if you are suicidal, do not got to St. Mark's seeking help because you will NOT get it--at least not appropriate help.
With that said, I woke up Saturday night around 12:30 am with the most gut wrenching stomach pain. Awful!! Worst than childbirth or my cancer surgery's! Around 1:30 am my husband and I decided this is serious and we should go to the ER! With our money situation.. it's a big deal! Off we went, because our health comes first! When we arrived.. they did get us right back. Some what kind. Took my vitals. I said that I needed to go to the bathroom.. and then said.. Wait. Mind you I'm so much pain! The guy says, well do you need to go?? I don't want you to pee yourself! At that point I got it. This is where we're at. No eye contact, no .. we're sorry, really nothing. They asked me a few questions, did their best to control the pain, CT scan and sent me home. No answers or anything. So it was an ok visit. Not great not bad. I didn't feel any better.
St Mark S Hospital is a US Hospital based in Salt Lake City, Utah. St Mark S Hospital is located at 1200 E 3900 S, Salt Lake City, UT 84124, USA.
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