A-- Always
This Ace has changed management recently. I am not sure how to contact those of you who have written good or bad. I would like to thank those who have posted positive feedback. For those who haven't had such a great experience. WE have made a lot of changes and would love to see you back in here next time you need a part or just want to stop in for a bag of popcorn. We look forward to seeing you!!
C--Courteous
Over the top service. Same employees all the time that are willing to Help with anything. Bill in the back is the best
After purchasing a plumbing item for 4X the cost of home depot I realized the part didn't fit exactly so I went looking to exchange the product simply for a different size. (I know, I know, that I should have been more diligent about getting the right size), however upon returning and simply wanting the other size I went to refund the first one and the gal at the front desk berated me for what seemed like forever on how the package was opened. She gave me some pretty harsh looks and fought me about the return simply for how I had opened the bag. To say I was surprised would be an extreme understatement. In a culture where customer service is a priority, this apparently isn't true at ACE in Olympus Hills. Apparently I opened the bag like a neanderthal and am not up to par with first world civilization and ripped it open like the Tasmanian devil. In going through business school, I understand that each negative review accounts for loss of at least 10 customers, while I don't want anyone to be out of business, I do hope this review does inform others of how this ACE operates. So, off to home depot I go with all my business, even though ACE is quite a bit closer, they will not be seeing this face again anytime in the near future. Hope this helps others and that home depot is significantly cheaper, more helpful staff members, not anywhere near the issues for returning an item, much larger selection, simply put... vastly superior compared to ACE.
Great place for almost anything hardware
E-- Employees
Very Helpful. On the afternoon of July 4th, I went in for paint for a project. I didn't see the early closure sign, but Chris and Bill kindly stayed an extra hour after closing to help mix paint and make sure we had everything we needed.
Ace Hardware At Olympus Hills is a US Hardware Store based in Salt Lake City, Utah. Ace Hardware At Olympus Hills is located at 3939 Wasatch Blvd, Salt Lake City, UT 84124, USA.
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