Update: I was just in the store and the nice-guy cashier was telling the asst. mgr he was worried his till would be short due to returns, she responds, "simple, don't do any more returns, don't do and, I'm serious..." she went on as my transaction ended. Talk about the wrong person leading and a place that already has sub par customer service. Saturday October 21, 3:30pm.
I know they're told/trained to ask for customer info but taking it as a serious mission that effects professional behavior is not worth it. It's a turn off.
Harbor Freight is what it is.
This place sucks, been waiting months for them to get a shipment of generators and they still don't know when they will get them in. They have the generator I want on display but they won't sell that one to me, this place is retarded. Gonna save myself the hassle and going to Home Depot for my tools, Harbor Freight lost my business.
As well, their cashier efficiency has always been an issue.
Great selection, abundant parking, helpful employees.
It's a great location for the store and I am sure it's one of the more (if not most) profitable stores but that is only more of a reason to improve the culture and expectations of employees.
I have seen employees be rude or condescending to those not offering their phone number after asking if they receive the flyer. I have seen customers get brushed off when they're asking questions. I have seen a manager not know specific items in the store and tell a customer, "you'll just have to look yourself, we're busy."
A much needed store in the tool world.
The reason I fault training here is because I see plenty of opportunity to increase sales and the location's reputation by teaching the cashiers and staff how to be effective and efficient. If it were a single case or employee, I wouldn't mention it but it seems to be an issue nearly every time I shop there. It's a culture and training issue, no doubt.
Hold onto your receipt, tape it to the box, do whatever you need to because no receipt no return.
There are some decent items in Harbor Freight's selection but what keeps it from any higher stars is the professionalism and training of the staff. I have gone here for years and that's always the area I see as the biggest miss in this location.
I have personal rule about tools. If you're going to use it again and again, buy a high-quality one. If you're going to use it once or twice, buy Harbor Freight. Also for grinders (which I go through a lot of), I've found Harbor Freight's brands tend to burn out at about the same rate as the more expensive ones.
Harbor Freight Tools is a US Hardware Store based in Salt Lake City, Utah. Harbor Freight Tools is located at 3470 State St, Salt Lake City, UT 84115, USA.
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