I took my bike in to have a new headset put in and a tune-up. I was quoted that the headset for my bike would cost $40 and the tune-up was around $60, but depending on what needed to be done, the price may change. I was fine with that and the guy helping me said they would call before they started work and that it would take about a week and a half to get my bike up and running. Fast forward three weeks, I called them to see how it was going. They informed me that they hadn’t even started work on my bike and that they also forgot to order the headset. They said it would take another week to get the headset in. Two weeks later I called them to find out what was going on. I was told that the $40 headset they ordered did not in fact fit my bike. The guy said he had one in the shop that would work (why did we waste a month if you had one on hand) but that it was $80 and he had to sand down an area on my bike to get it to work. (WHAT!). He told me about the sanding AFTER ALREADY DOING IT. I told him to stop working on it and that I would be in to pick it up on Friday. I ended up wasting a month and a week, being tricked into spending $55 on a headset I did not want, a sanded down frame, and no tune up! After, we tried to talk to a manager about it, MAX hung up on us mid-sentence. Terrible customer service, terrible bike shop. I will not be going back to this sham of a shop.
zero customer service skills at this shop. Hey thanks for ignoring me while I was in your shop I was looking to purchase a bike ( maybe because I'm not white.) That's fine there are a lot of other local bike shops in salt lake that offer friendly service who would be glad to sell me a bike.
If you're looking for niche, exploratory, and lifestyle bikes & gear, this shop is the spot! Super knowledgeable staff who really care about their customers.
Customer service is lacking. Left my bike with them to do a tune up and add some pedals. Took them over a week. They didn't respond to my email for a status update. When they finally did call me, they had forgotten the pedals. I told them I'd swing by the next day. When I arrived, they still hadn't put the pedals on and I had to stand like a dummy in the shop and wait for them. I'll probably go elsewhere next time.
My personal experience. I came in with an old bike of my husband's and wanted to upgrade the bike, since it was free, to make it work for me. Hearing my desires, and my intended use, Mark told me he would do it, but it wouldn't work for the intended use. Knowing we didn't want to overspend, he suggested awesome purchases that perfectly suited my needs, without going overboard, imphasized safety over high fashion trend (ie fad), and helped us find a perfect solution. I was very impressed. Mark and his staff have passion in what they do and it is evident in how it is shared with their customers. P.s. To Sumiya, thanks for the jacket suggestion! It truly is "sick"!
I'm glad I didn't spend a cent in this place, if you like being ignored and jerky bike shop help this is your spot.
Don't let the small, cramped space fool you; the knowledge contained here is epic. Mark, the owner, along with his excellent staff (Sumiya and Christine, to name a couple) are not only patient, but take the time to find what would work for you personally. They definitely run a business, and you will spend a pretty penny here, but it is not the almighty dollar that rules your transaction. They care about their clients and do their best to find the perfect fit, based on your needs, desires, budget, and physical composition. Further, they serve some wicked cookies at the counter.
Saturday Cycles is a US Bicycle Store based in Salt Lake City, Utah. Saturday Cycles is located at 605 300 W, Salt Lake City, UT 84103, USA.
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