Every question I've had, or problem I encountered with the bike I've had the confidence that I can take it in and get an honest answer and help from people who care. Every person in the shop who works there is more than willing to help you out. Buying from a bike shop brings a lot more resources, tools, and information that you simply can't get elsewhere. Support your LBS and they will support you!
I recently purchased an electric bike from Trek Downtown in Salt Lake City. This was a hugely pleasant experience. Mr. Bills was incredibly knowledgeable about all facets of cycling and was an invaluable help to me. I found other members of the staff also to be friendly and helpful. I consulted with several other area bike shops but returned to Trek Downtown for the purchase. The bike is fantastic, exactly as represented by Mr. Bills. If you require anything in the area of bikes, Trek Downtown can help you. Judging from my experience you will receive friendly, knowledgeable service and will be treated with skill and respect. Meeting these people and buying this bike was pure pleasure. J.D. Gill
Got a bike from them during their summer sale and two weeks later my bike was stolen. Went in and they let me get another with the sale price, which the sale had ended a week earlier, and my husband was able to also get that discount even tho he hadn't gotten his bike from them during that time, his stolen bike wasn't even from their store. Really great people who really care. Would highly recommend them! Also great quality bikes!
Love this bike shop and the people. I don't write reviews normally but felt like I needed to give them the credit they deserve. Its been like 9 months since I purchased my bike, and I've only had great experiences each time I return. My initial experience of purchasing the bike was excellent, but what truly stands out is how great everyone has been in working with AFTER the purchase.
EDIT: I have been back a few times since this incident, and Andy has been tremendously helpful. He knows more about the parts on my 1980's Trek than mechanics probably did in the 1980s. He got the brakes working perfectly, when nobody else was able to, and he fit some fenders with a craftsman's precision.
I had to replace stolen tires and they offered excellent service at a decent price. When the tire got a flat just a few hours later, they replaced it and waived the labor costs, even though it was absolutely not their fault. Thanks!!
Project Lazarus is done and I can't put into words how kick ass the SLC Trek crew has been helping me finish this restoration project for my son has been. Everyone was very cool and my man Andy made sure everything was
Trek Bicycle Salt Lake City Downtown is a US Bicycle Store based in Salt Lake City, Utah. Trek Bicycle Salt Lake City Downtown is located at 247 S 500 E, Salt Lake City, UT 84102, USA.
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