Good service but nasty music. F bombs and sex talk on the raido for my entire visit.
One star implies that I am in some way at least a little bit satisfied with Zagg and their customer service...I would give "0" stars if I could. Zagg is tricky and manipulative. After a year and 2 replacements of my screen guard--suddenly my account showed that I was no longer able to request a replacement on the screen guard that had a "lifetime replacement warranty." I had to contact customer service to request a replacement. Once I did and I sent back my broken screen guard, Zagg claimed it was lost in the mail. With no proof of shipment or tracking, I was stuck with a fee for the replacement cost. I feel like this is what they were trying to do all long when the rendered my purchase unable to request a replacement. Zagg is a completely dishonest and manipulative company. They are totally shady and try to find ways to circumvent their so called lifetime warranty replacement. If you decide to purchase from Zagg, do so with extreme caution.
Los Angeles, CA
I came in a month or so ago and purchased a replacement screen and install. I was then told that they would waive the fee if I took the replacement and installed it myself. I broke my screen again (I blame my new case for not being protective enough) and went in to swap out my screen protector asking that I install it myself since I didn't want to pay again after so short a time. Now not only is it not free (they will not allow you to just swap it out)- but they raised the install fee to $8, and wont allow you to install it yourself! bad service
Very impressed with the customer service I received today. My authorized ZAGG retailer threw away my damaged iPhone 7 screen protector (you're suppose to send it back.) The customer service representative (Gretchen I believe) credited my account and answered all my questions.
Les Brandt
Just got off the phone with Zagg customer service rep by the name of EASTON!! This guy was unbelievably KIND, repectful, knowledgeable and down right AWESOME! He sounded too good to be true...that I thought I was speaking to a new hybrid of computer generated robotic voices...so I had to ask Easton...'are you a robot?'...and he softly laughed and replied, no. This ONE man made a customer out me by simply being HUMAN...companies don't realize how POWERFUL good positive energy goes in referral business or repeat business. Apparently, ZAGG doe$!!!!!
Thanks Easton, you were BAD ASS!!!!!
Zagg is a US Electronics Store based in Salt Lake City, Utah. Zagg is located at 50 Main St, Salt Lake City, UT 84101, USA.
Please contact with Zagg using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zagg opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Salt Lake City