Atmosphere, Decor, Staff friendliness and service is very good. They have amazing deserts and their Shrimp fajita with coconut rum cocktail is something you should try. Prices are not rocket high so it's affordable clean family restaurants. Even the Utah police is found here enjoying their meal :-)
I feel like my expectations were pretty on par for Chili's- it's a chain restaurant so you're not going to get gourmet food, but I still would like food that I enjoy eating. I don't know if it's the rebranding or this location but everything I had was kind of a miss. My kids' grilled cheese sandwich looked like it had been buttered and lightly touched the grill as the bread was kind of damp but not grilled. I had a burger and it was okay, but my fries had an old grease sort of flavor. I bumped my review up to 3 stars because our server was super polite and attentive, but for the price I would probably choose to go to another place in the future.
As far as the j restaurants go, this location is fine. Great, even. Good chicken. Love their appetizers. Last time I went, I planned on getting dessert, but the waitress didn't offer and brought us a check. Lost that sale, oh well. Saved on calories, at least.
Terrible service! Waited to be sat for like 10 mins before anyone bothered to acknowledge me. Ordered a bar drink that took 15 minutes to get! Food was not great. Ordered enchiladas and the beans were dried out and the rice was hard! Place didn't seem that busy and my water was left empty for quite some time and I couldn't see my server anywhere to ask for a refill. I've had this server a few times and I don't at all care for his attitude or his loud mouth. I've smelled alcohol around him on more than one occasion and sometimes I've gotten a whiff stronger on him after he's come back to my table to check on me. I don't know if he's drinking alcohol on the job or what but it's completely unacceptable and unprofessional if this is what's happening. It's no wonder with servers like this that the place is falling apart. I used to come to this location often until I moved a bit further away. The food and service used to be really great but seems to have gone downhill. I've been to this location a few times in the past few months since moving back into salt lake hoping that the quality would improve, but not much has changed in service quality or food, so I doubt I will return to this location ever again.
We went last night to celebrate an occasion and was rushed out the door shortly after we were placed with our food. I don't know if they didn't want us there but I've never been mistreated like we weren't going to pay. I was so upset and even talked to the manager and he didn't seem to care. That's what was more upsetting. He seemed to have talked to someone in the back because shortly after a waiter who we didn't see came in our section and looked at us shakes his head and walked out. I will NEVER go there again. I will make sure my family and friends know about how we were treated there.
Chili S Grill Bar is a US Restaurant based in Salt Lake City, Utah. Chili S Grill Bar is located at 668 E, 400 South, Salt Lake City, UT 84102, USA.
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