. It was cold & dark the night we dropped off the van and my son's Go-Pro fell out of his bag... Becky and Heather we're able to track it down and stuck it in the mail for Us... I highly recommend them for any future trips you have in Salt Lake City...
I have to say one of the best car rental experiences I've ever had. I was taking a trip up to Island Park, ID with some friends and the team at Affordable went above and beyond with getting us the van for our large group and making sure the weather wouldn't slow Us down.
I cannot praise the crew at Affordable Rent-a-Car enough. I wrecked my car and Affordable provided me with a vehicle while mine was being repaired. I could have gone with the big corporate outfits, but Chas and crew gave me the personal attention I would never find at the other places.
What's worse is that I have been waiting for several days for a call from the owner "Dave" so we can discuss this and talk about a solution, which I think should logically be a check covering the difference for my new rental. Dave has yet to call, and his own employees say he is ignoring their texts and calls. When I got his cell number myself, OF COURSE he didn't answer, and he had a full voicemail. Dave , you're a terrible businessman and you should be ashamed. To all potential customers, pay a bit more for one of the big names who won't screw over your vacation.
This place is amazing. I have been having issues with my insurance company due to an accident, and this Affordable RAC has made up the difference. I had to call my self, and set up my rental and I talked to Kaylee. She was very kind and understanding of my situation and even offered to pick me up from my house because I did not have ride to them. Also the vehicle was brand new and in excellent shape. Given the recent reviews, I was skeptical, but it seems like they have turned it around. I was really impressed, and I will be recommending them to everyone.
Avoid this company at all costs! I had a vacation planned that started in SLC, and 4 days before we were set to leave, these people called and said they had a "glitch" with their system that allowed me to reserve a car that they didn't have. They canceled on us with 4 days notice. When we started to look for alternatives with only a few days notice, obviously the costs had increased immensely. Our reservation was quoted at $327, and now our only option is to go with Avis for $1,120. Thanks to these unprofessional idiots, I am now forking over $800 more for a reservation when I had planned this trip MONTHS ago. My guess is they found out they could make more money because of the upcoming solar eclipse, and they just decided to screw over me and 22 other clients that experienced this "glitch." I would consider any reservation you make to be completely up in the air, as they'll pull the rug from under you if they feel like it.
The best customer service and prices.. Best local car rental.
Affordable Rent A Car And Sales is a US Car Rental based in Salt Lake City, Utah. Affordable Rent A Car And Sales is located at 4000 State St, Salt Lake City, UT 84107, USA.
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