Very reasonable prices, super courteous staff, no wait, new and clean cars, surprise upgrade (I got lucky)... What more could you ask for? This is the best car rental experience I've ever had.
The call came thru as I was paying for my stuff about an hour later AND they gave me 10% off for the wait.. they were patient, helpful, and listened to what I needed.. Excellent service
I was taught to clean up after myself! But, to my surprise when I was cleaning, I was also cleaning up the previous renters mess. Which was disgusting. So, I'll still be renting from Enterprise just not from this location.
I called right when I stepped off the plane to say i'd be there 2hrs earlier than what my reservation stated. The specific car I needed wasn't available when I got there, but they were great in giving me something real quick to go to the store and get stuff I needed for my trip and they said they'd call when it came back.
This was only my second time renting from Enterprise but my first at this location. It was fast and easy but there were a few things I didn't like; First, the price I was quoted online was not the price I got when I picked up the rental.
I've been renting from this Enterprise off and on for about 10 years. I've been to other rental places and have been disappointed with tacked on fees and paying more than I thought would. That never happens with Enterprise! You know before going in just exactly what your final price will be. The employees at the downtown Enterprise are always great. Very friendly and helpful. More than once I have been given an unexpected upgrade. They are AWESOME! Don't go anywhere else!
We reserved a full size car online 3 weeks in advance. I spoke to a rep at this location to explain we would need a hotel pickup. I was assured this would not be a problem but to call day before which we did. Again, assured we could get pickup next morning when requested but asked us to call again. Called the morning car needed....no one available for pickup. When we eventually got to rental agency, they assumed we were going to accept the full size, full extended cab, pickup truck in which we were picked up. There was no full size car even though it had been reserved for weeks. In order to continue our travel on schedule, we were told we had no choice but to accept the only car, vs truck, they had which was a compact. My husband is 6'3" and 250 lbs. This was our vehicle for the next 2 1/2 weeks, 3000 mile trip. Not real comfortable.
And, third when I had returned the rental I cleaned it and wiped it down like I always do. Although there was no mess I do it because it''s common sense.
Second, the sales rep (if that's what you call them) didn't go over what other options I wanted but assumed and told me my total without asking me! And, I DON'T LIKE THAT.!
Enterprise Rent A Car is a US Car Rental based in Salt Lake City, Utah. Enterprise Rent A Car is located at 404 300 W, Salt Lake City, UT 84101, USA.
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