This review is for July 25-27 rental.The rental agreement clearly showed the car I was reserving had unlimited miles. Only when i went to the location to pick up on the day i was told because i am considered as a local i have to pay for the unlimited miles for my reservation. I was told it was mentioned in the email in a different link for terms and condition. Even the person in the front desk said who has time to read through fine print for all this? I have been renting cars from this city through Advantage and eZ and numerous companies and never had this experience. This is classic bait and switch behavior. Also the car was very dirty outside. Extremely disappointed. Will not be renting from this company in near future.
Very easy to rent a car here. Be aware that the desk clerk will not be aware of any optional insurance purchased at the time of the rental setup. Information on that will arrive in your email later.
Super quick and easy to rent a car here. I was worried after seeing other reviews but they had the best price and service was good. I didn't like that we had to be shuttled to the car company however, we only waited about 5 minutes both ways. I'd rent a car from them again.
I booked rent vehicle three weeks ago before my vacation in Salt Lake City. I arrived in SLC today and there were no any vehicle at EZ. They asked me to wait for 3-4 hours!!! Maybe somebody will return one. Excellent service!
Horrible customer service, the lady was really rude and had a very poor attitude. They have false advertisement. It was supposed to be unlimited miles until we got there to pick it up and find out it says unlimited miles but under the terms and conditions it comes with 250 miles a day. Doesn’t make since at all.
E Z Rent A Car is a US Car Rental based in Salt Lake City, Utah. E Z Rent A Car is located at 72 North 2400 West, Suite E, Salt Lake City, UT 84116, USA.
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